Leading the Product

Privacy Policy

At a glance: how and why we collect your information

We collect limited personal information — like your name, work email and job title — to provide our services, respond to enquiries, and share relevant updates, resources or event information.

You can opt out of marketing messages at any time.

For full details, keep reading.

Privacy Policy

This Privacy Policy applies to Brainmates Pty Limited (ABN 67 110 344 271) and its related bodies corporate (collectively “us”, “we”, or “our”) and our websites, services and product offerings. This includes: any interactions between us and you for our services and products, webinars and events that we may host, or any resources, templates or training we make available either online or via other electronic means.

This Privacy Policy details:

  • how we collect, use, disclose and secure the personal information you provide to us;
  • where your information may be stored;
  • your choices regarding access and correction of your personal information; and
  • how you can make a complaint.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). Under the Privacy Act, personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. Other data points, such as an IP address, may constitute personal information if the data point can be used to identify an individual. Information that has been anonymised, and from which no individual can be identified either directly or in combination with other data, is not personal information.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. This Privacy Policy does not supersede or replace any additional or supplementary requirements that may be present in our customer contracts.

We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

What personal information we collect

You are generally able to visit our website without submitting any personal information about yourself to us. However, we may ask you to contact us with questions or comments or request more information about our services. You may also download certain resources within our website or use our service or product offerings. In these cases, we may collect the following types of personal information:

  • name;
  • mailing or street address;
  • email address;
  • telephone number and other contact details;
  • age or date of birth;
  • information about where you currently work and your title;
  • your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
  • details of the products and services we have provided to you or that you have enquired about;
  • any additional information relating to you that you provide to us;
  • information you provide to us through customer surveys; or
  • any other personal information that may be required in order to facilitate your dealings with us.

If you are an employee or an attendee to our events, we may also collect limited health information, in the form of dietary requirements and allergies, directly from you and with your voluntary consent. This is solely to ensure your health and safety and for no other purpose. We do not collect any other forms of sensitive information.

Anonymity

Individuals have the option to interact with our website anonymously and without submitting any information. However, for most of your interactions with us, we will need to know your name and contact information to enable us to deal with any matters efficiently and effectively.

How we collect personal information

We may collect personal information either directly from you, the organisation you work for, or from third parties, such as our business partners. We may collect this information when you or your organisation:

  • submit or register your information on our website;
  • communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
  • purchase access to our services or product offerings;
  • register for, or attend, an event that is hosted by us or our business partners;
    download online resources from our website or our business partner’s website; or
  • interact with our sites, services, content and advertising.

In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. Except where expressly stated, this Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are currently exempt from the Privacy Act.

Purposes for our use of personal information

We may process your personal information for the following purposes:

  • identification – we process your personal information to verify your identity when you create an account with us, access our services and product offerings, or to ensure the security of your information;
  • provide services – we process your personal information to provide the resources, services, training, product offerings that you or your organisation has requested or purchased. We do this to comply with our obligations to you or your organisation;
  • improve services – we process your personal information to operate, protect, improve and optimise our services and product offerings, our business operations and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
  • communication – we use your personal information to send support and administrative messages, reminders, or other information requested by you;
  • marketing – we may use your personal information to send marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting. We may also conduct surveys or other promotional activities or events managed by us or our business partners;
  • legal reasons – we may process your personal information to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with you or third parties; and
  • employment – we may process your personal information to consider your employment application.

We may also disclose your personal information to a third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop customer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

Where we are required by law, we obtain your consent to collect and use certain types of personal information. This includes our direct marketing activities, cookie technologies, and processing sensitive personal information (limited to dietary requirements).

Customer Testimonials

We post customer testimonials on our websites which contain personal information. We will obtain consent via email prior to posting the testimonial or your name, title, and organization. If you wish to update or delete your testimonial, please contact us at our details below.

Direct Marketing

We and our business partners may send you direct marketing communications about our services and product offerings. This will usually be in the form of emails or SMS. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).

Information Disclosures

We may disclose personal information for the purposes described in this privacy policy to:

  • Brainmates group companies – to our employees and related bodies corporate for the provision of services and marketing purposes;
  • vendors – to our vendors and service providers who provide products and services that we use to operate our business. This might include vendors that assist with payment processing, website hosting, website analysis, marketing campaigns, email services, event registration, document storage. Vendors and services providers are authorised to use your personal information only as necessary to provide these services to us;
  • business partners – some of our services, such as events and training, may involve disclosing personal information to our business partners, such as referral partners, consulting partners, or other companies that sponsor or promote our events;
  • professional advisers – we may disclose your personal information for the purpose of obtaining advice from our financial advisers, legal representation and agents;
  • asset purchasers –anyone to whom our assets or businesses (or any part of them) are transferred;
  • your authorised parties – specific third parties authorised by you to receive information held by us; and/or
  • other persons –to government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Disclosure Outside Australia

We may disclose personal information outside of Australia to business partners, third party vendors and cloud software providers located in countries, such as the United States of America, Singapore and New Zealand.

We will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

Using our website and cookies

Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to improve your website user experience. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions.

We provide you with functionality on our website to determine what cookies you will accept. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer. The information collected about you using cookies will not ordinarily be your personal information, because you will not be identified or reasonably identifiable to us from it.

Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use (or engage third party vendors that use) physical, administrative, personnel and technical measures to protect your personal information. We also store data (including personal information) with reputable third party vendors, including with Amazon Web Services and Microsoft. For any material vendors, we engage in appropriate privacy due diligence. However, we cannot guarantee the security of your personal information.

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. For clarity, we are not responsible for the privacy practices of those linked websites and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before fully using those websites.

Accessing and Correction

You can access the personal information we hold about you by contacting us using the contact information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Complaints

Making a complaint to us

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact our Privacy Officer at privacy@brainmates.com.au.

Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.

Making a complaint to the Office of the Australian Information Commissioner

If a person is unsatisfied with our response, they can write to the Office of the Australian Information Commissioner (OAIC). The OAIC can investigate privacy complaints about the protection of personal information.

The OAIC can receive privacy complaints through:

  • the online Privacy Complaint form on the OAIC’s website;
  • by mail to: GPO Box 5218, Sydney NSW 2001;
  • by fax to +61 2 6123 5145; or
  • by email to enquiries@oaic.gov.au.

A person can make a complaint directly to the OAIC rather than to us but we encourage complainants to try to resolve the complaint directly with us in the first instance.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Privacy Officer
Email: privacy@brainmates.com.au
Phone: 1800 272 466

Effective as at 4th April 2025