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Frequently asked questions – FAQs

When and where will the conference take place?

2 September, 2020. From 8.15am to 5.30pm Australian Eastern Standard Time.

It will be streamed live from –

You will need your unique login to access the live stream of the Conference. It was sent to the email that you used to buy your ticket on Monday 1 September at 12.30pm as well as at 7.15am on 2 September.

I haven’t received my unique login

It was emailed to you at 12.30pm (AEST) on Monday 31 August as well as 7.15am on 2 September from [email protected]

Please check the email inbox (and your spam/promotions inboxes etc) of the email that you used to buy your ticket. If you still can’t find it:

I have a problem and need to contact someone at Leading the Product

If the problem is to do with not receiving your ticket/login for the event please check the email inbox (and your spam/promotions inboxes etc) of the email that you used to buy your ticket. If you still can’t find it:

If that doesn’t work or it’s any other problem, please email us on [email protected] or contact us on LinkedIn or Facebook.

What technology will you be using at the Conference?

  • It will be livestreamed in 1080 HD on Vimeo.
  • The breakout rooms will be held in Zoom.
  • The collaborative whiteboard sessions will be in Miro.
  • We will use Slack for casual chat and tech support.

I haven't used these platforms before, how do I learn?

  1. You’ve probably been using Zoom. The world has gone Zoom crazy since COVID. If not, sign up and try it out for yourself or sign up to one of the many Product Talks webinars which use Zoom.
  2. Miro is an online collaborative whiteboard platform which we’ll be using throughout the day. If you haven’t used Miro before then we recommend joining for free and trying it out or watching some of these videos to give you an idea of how it works
  3. We’ll be using Slack at the Conference for chat, meeting people and to raise questions or problems. If you haven’t used Slack before you can see how to use it here.

What is happening at the Conference?
Can I login with multiple devices? Can I share my login with my friends?

No. Your login is unique to you and is linked to the email address you used to buy a ticket. If somebody else logs in with it, you will be logged out. This is also the case if you login with another device (computer, tablet, mobile etc). We DO NOT recommend logging into the main stream with a mobile.

Can I login to Zoom or Miro with another device but stream the main conference from my computer?

Yes. But please do not log into Zoom or Miro with multiple devices as there are limits to the amount of devices that can log in at one time.

Will the videos be available afterwards to watch?

No. We will not be sharing the videos publicly after the event. Leading the Product (Digital) is a LIVE event. It will be streamed live in 1080 HD and if you miss parts of the event, unfortunately, you miss out.

All attendees WILL get an eBook for them to keep after the event which they will help to co-create on the day. This will embed your learnings and make it easy for you to share it with your colleagues and friends.

Something has come up and I can’t make the Conference. Can I watch it later?

No, sorry. You can transfer your ticket to someone else though, if you want. Just contact us on [email protected] or call us on +61 1800 272 466 and we will transfer your ticket.

How many speakers are there?

This is a single-stream conference with 9 speakers, plus our two ‘Lightning Speakers’ who will deliver quick, five-minute speeches.

How much does it cost?

General Admission tickets are A$395 and are available until midnight on 31 August.

What does my ticket get me?

The ticket price includes:

  • All day access to the event
  • Live Q&A with speakers
  • In-day workshops
  • Virtual exhibit area
  • Networking
  • e-Book – with speaker slides and notes to keep after the event

Who should attend the conference?

Anyone who loves Product Management or wants to find out more about it. Our team works really hard to ensure the content caters for people of all levels of knowledge and experience. All of these people below will be at Leading the Product.

  • Product Manager
  • Product Owner
  • Product Marketer
  • Product Leader
  • Heads of Produc
  • Chief Product Officer
  • UX designer
  • Business analysts and strategist
  • Developer
  • General Manager
  • CEO
  • Founders

How can I get involved in the conference, beyond attending?

Follow the hashtag #LTPCON and our social media channels LinkedIn, Twitter and Facebook. You can also subscribe to our newsletter.

Can my organisation sponsor or advertise at the conference?

Yes. Without the help of our sponsors Leading the Product wouldn’t exist.

They’re also more than sponsors, they’re partners that share our love of Product Management and our determination to bring you an amazing experience.Drop us an email at [email protected] to find out how you can get involved.

Will I receive a certificate of attendance or can I apply CPD points against my attendance?

You can use your name badge as evidence of your attendance and apply for CPD points to your relevant association. I’m afraid that we can’t provide certificates of attendance.

How many tickets are being sold? How big is the conference?

This year we are looking at around 700 people.

What types of workshops are you offering?

All workshops on the day of the Conference are included in your ticket. We will be hosting workshops related to the Conference in October and these will come at additional cost. Stay tuned for details on this.

What are the 7 Ps of Product?

It’s Brainmates’ new way of envisioning product management. The 7 Ps (Problem, Purpose, Position, Performance, Price, Promotion, Practice) allow Product Managers to rise above the day-to-day slog and truly think through what makes a successful Product and how to make it happen. It builds on the best aspects of the 7 Ps of marketing, orients them on Product Management, and fits them to today’s world.

Can I change my ticket details?

Changes can be made any time up to two weeks prior to the event. You may send a substitute if you are unable to attend the event or you may change your company/contact details. Simply log in to Eventbrite and change the details.

What are your terms and conditions for ticket refunds?

You may receive a refund for your ticket up to 6 weeks prior to the event. After that time, you may transfer the ticket to another person but, no refund is available after this time. To get a refund, log in to Eventbrite and request a refund.

If you have purchased a ticket but do not attend the conference you or your organisation will still be responsible for full payment of your registration.

Can I pay by invoice rather than credit card?

When you enter your registration details into Eventbrite, there is a field titled ‘Payment’. You can choose in the ‘Payment Method’ to ‘Pay by Invoice’. You will then get a tax invoice as part of your confirmation email from Eventbrite. You can then submit this to your accounts department for payment.

Can I get a tax invoice?

Yes. Eventbrite will send you ticket confirmation and a tax invoice.

Will there be changes made to the conference program?

Although we try to ensure that everything runs as planned and as smoothly as possible there may be events outside our control that require us to change some aspects of the event. We reserve the right to take these actions.

You acknowledge that Brainmates Pty Ltd is not liable to you for any costs and expenses you may incur if we need to cancel or modify the conference due to an event outside of our control.

Who owns the conference content?

The presentations (including, but not limited to, audio, videos and slideshows) presented at the Leading the Product conference are owned by Brainmates Pty Ltd or are included with the permission of the owner of the rights. You may not copy, distribute, modify, transfer or in any way use all or part of the Content for commercial reasons or in any way infringes third party rights that may bring us or any of our affiliates into disrepute.

What is the URL to login? – you will need your unique login. It will be/was sent to the email that you used to buy your ticket on Monday 31 August at 12.30pm.