Frequently Asked Questions - Leading The Product

Frequently Asked Questions

What does my ticket get me?
The ticket price includes all day access to the conference, refreshments throughout the day and attendee bag.

Change of details
Changes can be made any time up to two weeks prior to the event. You many send a substitute if you are unable to attend the event or you may change your company/contact details. Simply log in to Eventbrite and change the details.

Ticket Refunds
You may receive a refund for your ticket up to 6 weeks prior to the event. After that time, you may transfer the ticket to another person but, no refund is available after this time. To get a refund log in to Eventbrite and request a refund.

No Shows
If you have purchased a ticket but do not attend the conference you or your organisation will still be responsible for full payment of your registration.

Changes to the conference
Although we try to ensure that everything runs as smoothly as possible there may be events outside our control that may require us to change the speakers, the venue and/or the timing of the event. We reserve the right to take these actions.
You acknowledge that Brainmates Pty Ltd is not liable to you for any fees, travel, accommodation, or other costs and expenses you may have incurred should we need to cancel or modify the conference due to an event outside of our control.

The presentations (including but not limited to the audio, video and slideshows) presented at Leading the Product are owned by Brainmates Pty Ltd or are included with the permission of the owner of the rights. You may not copy, distribute, modify, transfer or in any way use all or part of the Content for commercial reasons or in any way infringe third party rights that may bring us or any of our affiliates into disrepute